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Finding people

The Family Tracing Service aims to restore family relationships. We have an 89% success rate, reuniting on average eight people every working day.

The Salvation Army has been reuniting families for 130 years.

Every individual case is different and could take anything from a few days to a number of years to conclude.

We use the latest search techniques as well as those we have developed over our 130 years of family tracing experience. Much of our work is on the phone, writing letters and emails, and researching on the internet. We also draw on support from The Salvation Army churches and social centres in the UK and around the world.


Our first contact with the person sought is often made by letter with an assurance that personal information will not be disclosed to any other party unless permission is granted. Relatives may correspond via the Family Tracing Service indefinitely, or until trust is established and personal contact details are revealed.

Because of Data Protection legislation and the confidential nature of our work, we are unable to provide details of our tracing procedures, and will not disclose the whereabouts or other personal details of people we locate without first obtaining their consent.  We will, of course, let you know as soon as our enquiries are completed, whatever the outcome.