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Contact Us

Main UK and Republic of Ireland Office

Telephone: (020) 7367 4500

The Salvation Army UK and Republic of Ireland Territorial Headquarters

101 Newington Causeway




Media enquiries

For media enquiries please call us on 020 3657 7555 or email

Local enquiries

For any local enquiries such as volunteering, or if you are in need of assistance please contact your nearest Salvation Army which can be found using our map.

Mailing list and financial donation enquiries:


Telephone: 020 7367 4800

To donate a gift to us, visit our donation page.

To find out more information about donations, please visit our Fundraising Q&As webpage.

Legacy or will enquiries


For more information about leaving a gift in your Will, please visit our legacy webpage. or if you have a specific legacy query, please call 0800 144 4774.

Item donations

For information regarding individual charity shops and centres, the donations they can receive and if they operate a collection service contact your nearest shop or centre.

To find your nearest charity shop or centre please use our map.

Clothing bank or collection enquiries

To report a full bank or if you have any queries regarding any of our clothing banks, please contact our helpdesk.


Telephone: 0845 458 1999

Calls cost 4p per minute plus your telephone company's network access charge. For more information about our Trading Company, please visit the SATCOL webpage.

Door-to-door Collections

To report a missed collection or if you require any help regarding the national Clothing Collection scheme, please contact the helpdesk.


Telephone: 0845 458 1812 

Calls cost 4p per minute plus your telephone company's network access charge. Please note there is an answer service available out of office hours; leave a message and we will respond to your query as soon as possible.

Family Tracing enquiries:


Telephone: 020 7367 4747

Find more information about our services offered here.


The Salvation Army is committed to preventing, identifying and responding to the abuse of children and adults.  If you have concerns relating to past or present incidents please do not hesitate to contact the Safeguarding Unit.


Find about more about our policies and procedures here.

Human Trafficking

Please call our 24-hour confidential Referral Helpline on 0300 3038151 available 24 hours a day, seven days a week if you consider yourself one of the following:

  • a victim of modern slavery and are in need of assistance
  • nominated to make referrals to Government service for victims of modern slavery
  • simply a concerned individual, who comes into contact with someone you suspect may be a victim of modern slavery and in need of assistance

Find out more about the support we offer modern slavery victims here.

For charitable trust enquiries:


For more information about making a donation through your charitable trust or foundation, please visit our Trusts and Foundations here or if you have a specific query please call 0207 367 4811.

On social media


The Salvation Army works over 130 countries.  Find out more about our international work or for any international enquiries click here.


We aim to maintain the highest level of integrity in everything we do. Should you ever have any concerns that our conduct has been dangerous, against the law or we have breached ethical or professional codes, you can report these concerns to our Whistleblowing Officer.


Telephone: 0800 470 0066