Salvation Army First Responders Reach 3,000-Case Milestone

The Salvation Army’s Volunteer First Responder service has made 3,000 referrals since January 2021 under the latest Modern Slavery Victim Care contract. 

The Salvation Army is one of a small number of authorised First Responders in the UK, alongside the police and social services. First Responders support potential victims of modern slavery by listening to their experiences and gathering information for government decision-makers to determine if they are eligible for specialist support to recover.

Referrals made by The Salvation Army’s First Responder team consistently receive a higher-than-average proportion of positive decisions for survivors, highlighting the exceptional quality of care and support provided. 

Major Kathy Betteridge, Director of Anti Trafficking and Modern Slavery for The Salvation Army, said:

“For many victims, this may be the first time they have spoken about what has happened to them and so our volunteers are highly trained and dedicated.  The Salvation Army ensures each volunteer is trained to recognise and respond to the deep fear and trauma many survivors carry. 

“This milestone highlights the enduring impact of The Salvation Army’s work in the fight against modern slavery. The success our First Responder service is testament to our holistic approach to supporting survivors and commitment to making it possible for victims to be heard and understood.” 

The high standard of referrals made by The Salvation Army’s team is widely recognised, with decision-makers at the Home Office and legal representatives regularly commending their thoroughness and quality.

As well as responding to a growing demand to take on new referrals, Salvation Army First Responders also work to strengthen the national response to modern slavery. Through training and information sessions, they have shared their expertise with many statutory First Responders, enhancing their ability to identify and advocate for potential victims. Their expertise has been described as transformative, helping ensure that people who might otherwise be overlooked receive the help they need.

The Salvation Army has worked closely with HM Prison Service to raise awareness of modern slavery within the prison system. This partnership contributed to the introduction of a dedicated Single Point of Contact in all prisons to help identify and support potential victims, and to all staff having access to modern slavery training.

Reaching this achievement of 3,000 referrals highlights the life-changing impact of The Salvation Army’s First Responders. Every referral represents a person who has been seen, heard, and given the chance to move forward and regain their life. As the need for support continues to grow, The Salvation Army remains committed to ensuring survivors of modern slavery get the care and protection they deserve.